Terms and Conditions

Upon creating an account and/or logging in to any online program(s) or accessing training portal(s) and/or downloading any digital product(s) the user has read and agreed to the policies as listed on our Privacy Policy, Terms and Conditions, and the Company Policies as listed below.

If you do not agree to our Privacy Policy, Terms and Conditions and the Company Policies, DO NOT CREATE AN ACCOUNT in our training portal(s) and contact our Customer Service Department within 24 hours of placing an order.

Refund Policy

Refunds are only issued under the following conditions. All conditions listed below MUST be met:

- NESTA/Spencer Institute must receive from the student/purchaser an email or verbal notification within the first 24 hours of placing your order
- Student has NOT created a login account in the training systems
- Student has NOT taken course(s) exam

Contact our Customer Service team at 1-877-348-6692

No refunds will be issued if any of the following apply:

- More than 24-hours from the time of purchase has passed
- Student has created a login account in the training systems
- Student has taken the course(s) exam

Other non-refundable items:

- Personal Fitness Trainer proctored exam attempts are non-refundable.
- Non-proctored exam attempts are non-refundable.
- Exam fees, shipping, administrative fees are non-refundable.
- Unused Gift Certificate balances may not be transferred or redeemable in cash.

Digital Download and Online Access Usage Terms

All registrations and logins are validated by the original registrant’s IP Address and email are recorded each time for validation purposes. If the registered student shares their login information, the original registrant will immediately lose all privileges and access to the online learning portal and course(s). No refund will be issued if the original registrant fails to comply with these terms.

Certificate Delivery

North American Students: Upon successfully passing an exam, certificates are validated and submitted to our Certification Department for processing.  Certificates are mailed First Class Mail within 2-3 weeks of validating results.  We do not use tracking or confirm delivery using this method.

International Students: Due to postal fee increases, all international shipping requests must pay the minimum shipping fee of $65 per certificate.   A free digital certificate will be sent automatically upon exam confirmation.  To request a physical certificate, please contact our Customer Service Department for details. 

We are not responsible for postal delays or non-delivery of your certificate once it leaves the United States Postal Service.

Ordering

You may order secure online 24 hours a day!  Course access will be emailed after payment has cleared. Credit card orders will be processed immediately. Any fraudulent use of a credit card is punishable to the fullest extent of the law.

Payment Methods

No personal checks, wire transfers, or C.O.D’s are accepted. We do accept money orders and bank checks. We accept MasterCard, Visa, Debit Cards, Discover, American Express & Company Checks. If using PayPal, please review our return policy prior to purchase. 

Payment Plans
The cardholder will be automatically billed every 30 days from the purchase date until payment in full is received (refer to the program for payment plan specifics). These payments are non-refundable and non-transferable. If the cardholder should default or cancel, access to the program will be terminated and any monies paid will not be refunded.  Exam access is held until payment in full is received.

Discounts or Sale Pricing Offers

Offers given after a program has been purchased will not be adjusted. Pricing is “as listed” at the time of purchase. No credits or adjustments will be issued after a program is purchased. Pricing is subject to change without any prior notice.

Exchanges

There are no exchanges on any programs.

Discontinuing Programs

NESTA holds the right to discontinue any programs, at any time, without prior notice. NESTA will not replace programs that are no longer in production or have been discontinued.  The certificate will continue to be honored but cannot be replaced if the certificate is lost or stolen.

Program Transfers
Students may transfer a purchased educational program to another person as long as the exam has not been completed and/or the student has NOT received a certificate. All program transfers must be submitted in writing to NESTA, along with the new student’s name and contact information and signature from the student who originally purchased the program. Transfers will not be acknowledged or accepted without prior written notice. Please send your request by mail, attention: NESTA Customer Service Dept., 31441 Santa Margarita Pkwy A-365, Rancho Santa Margarita, CA 92688.

Gift Certificate Redemption
Gift Certificates must be redeemed toward the purchase of eligible programs on www.nestacertified.com. Purchases are deducted from the Gift Certificate balance. Any unused balance will be placed in the recipient’s account as Store Credit when redeemed to use for future use. If an order exceeds the amount of the Gift Certificate, the balance must be paid with a credit card.

Limitations

  • Gift Certificates cannot be used to purchase other gift certificates.
  • Gift Certificates cannot be resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law. Unused Gift Certificate balances may not be transferred or redeemable in cash.
  • Gift Certificate recipients will have up to five years from the Gift Certificate issued date to redeem towards the purchase of eligible programs on www.nestacertified.com.
Risk of Loss
The risk of loss and title for NESTA Gift Certificates pass to the purchaser upon our electronic transmission to the purchaser, recipient or delivery to the carrier, whichever is applicable. We are not responsible if a NESTA Gift Certificate is lost, stolen, destroyed, or used without your permission.

Fraud
NESTA will have the right to close student accounts and bill alternative forms of payment if a fraudulently obtained Gift Certificate is redeemed and/or used to make purchases on www.nestacertified.com

Administration Fees

If a student requires additional documentation from NESTA (copy of certification, verification of certification, transcripts, billing adjustments, etc.), the student will be responsible for paying $25 for additional assistance outside of the normal customer support assistance.

Student Privacy Policy

Refer to Privacy Policy and Terms and Conditions.

Graduates

We cannot guarantee employment at any particular facility after course completion.

NESTA-PFT Verification Tool

This feature allows interested parties, including the general public, to look up and verify a NESTA-PFT Certified Personal Trainer credential. Please click here to access the NESTA- PFT verification tool.

For all other certification verifications, please contact our customer service department. Please note our Student Privacy Policy. If the student is not a NESTA-PFT graduate, and/or graduated prior to Jan 1, 2011 we must receive written approval from the student before NESTA can release any information. NESTA will be notifying past graduates and asking our graduates to participate in authorizing NESTA to release certification information to the public.

NESTA Job Board

NESTA does not guarantee job placement for anyone using its job board; guarantee that an employer will fill the vacancy by advertising on the job board; guarantee the validity of any job vacancy submitted; perform background checks on job applicants or employers; assume any responsibility for wages, benefits, safety, working conditions, or any other aspect of employment.

Mission Statement, Philosophy & Code of Ethics

Limitation of Liability

Under no circumstances shall NESTA be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the information provided in our business development programs, educational products, or consulting services.

For purposes of this section, NESTA shall include the National Exercise & Sports Trainers Association, and its divisions, subsidiaries, successors, parent companies, and their employees, contractors, partners, principals, agents, and representatives, and any third-party providers or sources of information or data.

When you order any NESTA (or NESTA affiliate) educational or business program, you accept and agree to adhere to the NESTA Code of Ethics. You hereby certify that the information given to NESTA is true, complete, and correct. You further understand if any of this information is later determined to be false, NESTA reserves the right to revoke any certification (or certificate) that has been granted on the basis hereof. You further understand that NESTA certification does not certify or in any way guarantee the quality of your work as a NESTA-certified professional. You, therefore, agree to indemnify and hold harmless NESTA, its officers, directors, and staff from any claims due to negligence, omission or faulty advice that I may give to clients as a NESTA-certified professional. I understand that NESTA is not responsible for any actions or damages from any person arising out of my work as a NESTA-certified professional.

If you do not understand or do not agree with our policies, please contact us prior to ordering. Pricing is subject to change without any prior notice.

Exam Retest, Extensions, and Administrative Fees

To be directed to the appropriate program fees, please click on one of the following options:

Personal Fitness Trainer Exam Fees

PFT Exam Policies

– Must be at least 18 years of age

– Must have current Emergency Cardiac Care (CPR) Certification card or BLS (Basic Life Support) card in place of CPR card.

– NESTA exam enrollment must be paid in full

– PFT exam candidates will take the exam at a PSI testing center in your area. PSI is the proctored exam provider with hundreds of testing sites nationally throughout Canada and all 50 states in the U.S. including, Washington DC, Guam, Virgin Islands, and Puerto Rico. Visit https://candidate.psiexams.com/ for a complete list of PSI test sites.

For more information about  NESTA’s PFT exam policies and procedures, please download the Personal Fitness Trainer Exam Candidate Handbook for details.

NESTA is not responsible for rescheduling, canceling, or making appointments. It is the student’s responsibility to contact PSI directly. If you do not cancel your appointment on time, do not show up for the exam or do not provide the appropriate identification, you will be charged a re-testing fee and any prior testing fees paid are non-refundable.

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